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Stop (blue screen) error caused by a device or driver
You received this message because a hardware device, its driver, or related software has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.
The following troubleshooting steps might prevent the stop error from recurring. Try them in the order given. If one step does not solve the problem, then move on to the next one.
Steps to solve this problem
Download and càithe latest updates and device drivers for your computer
Scan your computer for viruses
Check your hard disk for errors
Steps to work around this problem
Warning
These steps are designed to address a particular problem but might do so by temporarily disabling or removing some functionality on your computer.
Remove any new hardware or software to isolate the cause of the blue screen
Restore your computer to an earlier state
Advanced troubleshooting
The following steps can Giúp determine what is causing a blue screen error and provide additional options for solving the problem. Try the above troubleshooting steps first before trying these advanced troubleshooting steps.
This section is intended for advanced computer users, such as software developers and network administrators. If you are not comfortable with advanced troubleshooting procedures, we recommend that you perform these steps with someone who is.
Step 1: Start Windows in safe mode
Restart the computer and, when the screen becomes blank during startup, repeatedly press F8 until the Windows Advanced Options Menu displays.
Use your arrow keys to select Safe Mode, and then press ENTER.
For more information about safe mode start up options, go online to read the following article:
A description of the Safe Mode Boot options in Windows XPA description of the Safe Mode Boot options in Windows XP
If you are prompted to select a phiên bản of Windows, select the correct version, and then press ENTER.
Step 2: Collect more information about your computer
To continue troubleshooting this problem, you will need to collect more information about your computer, and then use it to find more information online.
Use Event Viewer to find specific information about this problem
Perform an Internet search
Step 3: Roll back or disable the problem driver
Start Device Manager. To do this, click Start, click Run, type devmgmt.msc, and then click OK.
Based on the driver and device information you obtained in Step 2 above, double-click the device that you have determined might be causing the problem.
If you think the problem was caused by a recent update of the driver, click the Driver tab, and then click the Roll Back Driver button. If the problem did not coincide with a recent updating of the driver, then click the Disable button instead.
Step 4: Determine whether a third-party program is causing the problem
Click Start, click Run, type msconfig, and then click OK.
Click the General tab, click Selective Startup, clear the Load startup items check box, and then select the Load System Services check box.
Click OK, and then restart the computer.
If Windows starts, go to Step 5. If Windows does not start, go to Step 7.
Step 5: Identify the conflicting program
Because of the number of programs that might be listed, we recommend that you use the following process of elimination:
Click Start, click Run, type msconfig, and then click OK.
Click the Startup tab.
Select approximately half of the listed items, and then click OK.
Restart the computer.
If Windows does not start, restart Windows in safe mode.
Repeat this process until you have identified the program that is causing the problem.
Once you determine that a specific program is causing the problem, we recommend that you remove it if you are not using it.
How do I uninstall a program?
If you do not want to remove the program, contact the software manufacturer for a solution to the problem.
Step 6: Disable all third-party services
Disable all third-party services to find out whether the problem is being caused by one of them.
Warning
The following procedure describes how to turn off third-party services. Be careful not to disable Microsoft services, because doing so will turn off System Restore and cause you to lose all system restore points.
Click Start, click Run, type msconfig, and then click OK.
Click the Services tab, and then click the Hide all Microsoft services check box to filter the list to third-party services only.
Click Disable all to disable the listed third-party services.
Restart the computer and check to see if the problem has gone away. If it has, you know that one of the disabled third-party services is causing the problem. Go to step 7 to identify which service is causing the problem.
Step 7: Locate and disable the third-party service causing the problem
Warning
The following procedure describes how to turn off third-party services. Be careful not to disable Microsoft services, because doing so will turn off System Restore and cause you to lose all system restore points.
Because of the number of services that might be listed, we recommend that you use the following process of elimination:
Click Start, click Run, type msconfig, and then click OK.
Click the Services tab, and then click the Hide all Microsoft services check box to filter the list to third-party services only.
Disable approximately half the services on the list, and then click OK.
Restart the computer in normal mode.
If Windows starts, then the problem service is among those you disabled. Repeat the process of enabling services in msconfig and restarting Windows until you determine which one causes Windows to not start in normal mode (this is the service that is causing the problem).
If Windows does not start, then the problem service is among those you left enabled. Repeat the process of disabling services and restarting Windows until you determine which one causes Windows to start in normal mode (this is the service that is causing the problem).
If you have determined which service is causing the problem, we recommend that you disable it and contact the service's manufacturer for information on how to solve the problem. Also, make sure you re-enable any of the other services you disabled for diagnostic purposes.
Stop (blue screen) error caused by a device or driver
You received this message because a hardware device, its driver, or related software has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.
The following troubleshooting steps might prevent the stop error from recurring. Try them in the order given. If one step does not solve the problem, then move on to the next one.
Steps to solve this problem
Download and càithe latest updates and device drivers for your computer
Scan your computer for viruses
Check your hard disk for errors
Steps to work around this problem
Warning
These steps are designed to address a particular problem but might do so by temporarily disabling or removing some functionality on your computer.
Remove any new hardware or software to isolate the cause of the blue screen
Restore your computer to an earlier state
Advanced troubleshooting
The following steps can Giúp determine what is causing a blue screen error and provide additional options for solving the problem. Try the above troubleshooting steps first before trying these advanced troubleshooting steps.
This section is intended for advanced computer users, such as software developers and network administrators. If you are not comfortable with advanced troubleshooting procedures, we recommend that you perform these steps with someone who is.
Step 1: Start Windows in safe mode
Restart the computer and, when the screen becomes blank during startup, repeatedly press F8 until the Windows Advanced Options Menu displays.
Use your arrow keys to select Safe Mode, and then press ENTER.
For more information about safe mode start up options, go online to read the following article:
A description of the Safe Mode Boot options in Windows XPA description of the Safe Mode Boot options in Windows XP
If you are prompted to select a phiên bản of Windows, select the correct version, and then press ENTER.
Step 2: Collect more information about your computer
To continue troubleshooting this problem, you will need to collect more information about your computer, and then use it to find more information online.
Use Event Viewer to find specific information about this problem
Perform an Internet search
Step 3: Roll back or disable the problem driver
Start Device Manager. To do this, click Start, click Run, type devmgmt.msc, and then click OK.
Based on the driver and device information you obtained in Step 2 above, double-click the device that you have determined might be causing the problem.
If you think the problem was caused by a recent update of the driver, click the Driver tab, and then click the Roll Back Driver button. If the problem did not coincide with a recent updating of the driver, then click the Disable button instead.
Step 4: Determine whether a third-party program is causing the problem
Click Start, click Run, type msconfig, and then click OK.
Click the General tab, click Selective Startup, clear the Load startup items check box, and then select the Load System Services check box.
Click OK, and then restart the computer.
If Windows starts, go to Step 5. If Windows does not start, go to Step 7.
Step 5: Identify the conflicting program
Because of the number of programs that might be listed, we recommend that you use the following process of elimination:
Click Start, click Run, type msconfig, and then click OK.
Click the Startup tab.
Select approximately half of the listed items, and then click OK.
Restart the computer.
If Windows does not start, restart Windows in safe mode.
Repeat this process until you have identified the program that is causing the problem.
Once you determine that a specific program is causing the problem, we recommend that you remove it if you are not using it.
How do I uninstall a program?
If you do not want to remove the program, contact the software manufacturer for a solution to the problem.
Step 6: Disable all third-party services
Disable all third-party services to find out whether the problem is being caused by one of them.
Warning
The following procedure describes how to turn off third-party services. Be careful not to disable Microsoft services, because doing so will turn off System Restore and cause you to lose all system restore points.
Click Start, click Run, type msconfig, and then click OK.
Click the Services tab, and then click the Hide all Microsoft services check box to filter the list to third-party services only.
Click Disable all to disable the listed third-party services.
Restart the computer and check to see if the problem has gone away. If it has, you know that one of the disabled third-party services is causing the problem. Go to step 7 to identify which service is causing the problem.
Step 7: Locate and disable the third-party service causing the problem
Warning
The following procedure describes how to turn off third-party services. Be careful not to disable Microsoft services, because doing so will turn off System Restore and cause you to lose all system restore points.
Because of the number of services that might be listed, we recommend that you use the following process of elimination:
Click Start, click Run, type msconfig, and then click OK.
Click the Services tab, and then click the Hide all Microsoft services check box to filter the list to third-party services only.
Disable approximately half the services on the list, and then click OK.
Restart the computer in normal mode.
If Windows starts, then the problem service is among those you disabled. Repeat the process of enabling services in msconfig and restarting Windows until you determine which one causes Windows to not start in normal mode (this is the service that is causing the problem).
If Windows does not start, then the problem service is among those you left enabled. Repeat the process of disabling services and restarting Windows until you determine which one causes Windows to start in normal mode (this is the service that is causing the problem).
If you have determined which service is causing the problem, we recommend that you disable it and contact the service's manufacturer for information on how to solve the problem. Also, make sure you re-enable any of the other services you disabled for diagnostic purposes.