các bạn tải miễn phí ebook: English for personal assistants - part 42


Deadlines and reminders KEY 205


muscles tense, getting you ready to fight or flee. But if you don’t do either, it builds
up.
Most people don’t even realise they’re stressed until they are about to reach boiling
point. If something had been done about it earlier, unpleasant symptoms such as
headaches, hypertension, insomnia, and abdominal pain could have been avoided..
80% of your worries never occur. If you can do something about it, do it. If you can’t
do anything about it, don’t let it bother you. Stress can best be managed by realising
what you can change about your life and knowing what you can’t.
13 Saying “no” KEY


Task 1 Suggested answers
1. I’m afraid I’m not the best person to ask. I think Naomi’s the one who deals with
health and safety matters, isn’t she? (You might phrase this as a question even
when you know perfectly well that Naomi is in charge of fire notices.)
2. I’m sorry, I put my back out last week and I’m afraid it’ll go again if I pick those
boxes up. Shall I get Eve and Lee to move them?
3. I’m sorry, I’m up to my eyes in work today and don’t have a minute to spare.
Perhaps Bertil would look through them for you?

Task 2
a. 4
b. 2/4
c. 1
d. 5
e. 2/3/4

Task 3
1. E
2. B
3. D

Task 4
1. Thank you for putting aside some time
2. Before we go into that<



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