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các bạn tải miễn phí ebook: English for personal assistants - part 44
16 Influencing strategies and tactics KEY
Task 1
a. judiciously
b. getting someone on board
c. beware
d. threatening
e. intimidating
f. misleading
g. obnoxious
h. moans
i. sits on their hands
j. puts their heads above the parapet
Task 2 Suggested answers
1. Good evening, this is ....... . I am just calling to say that my room is very noisy.
We’ve always been very happy with your service and have used your hotel on
countless occasions so I’d really appreciate it if you could sort this out. I’m sure
you’ll be able to deal with this. Thank you.
2.
To: Hans Brown
Subject: Monday’s presentation
Dear Mr Brown
I see from your email that you need some work done on your presentation for Monday. I
don’t know if you remember but you agreed last week that I could have a half-day off so I
could go away this weekend. As you know, according to company policy, all employees are
entitled to the occasional afternoon off if they arrange it with their superiors beforehand.
However, I do realise that your presentation is of high priority so what I suggest is that I will
come in extra early on Monday morning and do the necessary work to it so that you will
have it in time for your meeting.
I hope this solution is acceptable to you.
Best regards
3. “Hi Jenny, I just got
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16 Influencing strategies and tactics KEY
Task 1
a. judiciously
b. getting someone on board
c. beware
d. threatening
e. intimidating
f. misleading
g. obnoxious
h. moans
i. sits on their hands
j. puts their heads above the parapet
Task 2 Suggested answers
1. Good evening, this is ....... . I am just calling to say that my room is very noisy.
We’ve always been very happy with your service and have used your hotel on
countless occasions so I’d really appreciate it if you could sort this out. I’m sure
you’ll be able to deal with this. Thank you.
2.
To: Hans Brown
Subject: Monday’s presentation
Dear Mr Brown
I see from your email that you need some work done on your presentation for Monday. I
don’t know if you remember but you agreed last week that I could have a half-day off so I
could go away this weekend. As you know, according to company policy, all employees are
entitled to the occasional afternoon off if they arrange it with their superiors beforehand.
However, I do realise that your presentation is of high priority so what I suggest is that I will
come in extra early on Monday morning and do the necessary work to it so that you will
have it in time for your meeting.
I hope this solution is acceptable to you.
Best regards
3. “Hi Jenny, I just got
các bạn download về để xem đầy đủ nhé
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¨°
(Sống tốt mỗi ngày) °