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Download Internship report in Dong Hanh Viet travel company miễn phí





Moreover, with this job, I could be better contacting with everybody. Consequently, so that giving satisfaction of fastidious customers, I must be patient and harmony. I have to sympathize and listen to all requests from visitors. They are nice, courteous, and polite so my job is favor and safety. My mistake services were always been sympathized by them.
In summary, this is a job which requires neat appearance, good sense of humor and clear speaking voice. Especially, the receptionist must patiently investigate, has specific knowledge and be able to communicate well. Maybe this is reasons which make me to change my thoughts and bad habits. Hence, I loved this job; it gave me a patient virtue, professionally working style.
I spent 5 weeks on training in the “Dong Hanh Viet” Travel Company. I went to the company 3 days a week. And my working time table is dependent on the working time table of the company.
 



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CONTENTS
INTRODUCTION
CONTENT OF THE REPORT
1. INTRODUCTION AND DESCRIPTION OF ORGANIZATION
2. JOB DESCRIPTION
THE PERSONAL EXPERIENCE ACQUIRED THROUGH THE TRAINING COURSE
SUGGESTION
ACKNOWLEDGEMENT
Hai Phong Street
Hai Chau district, Da Nang city
February 15th, 2011
To Teachers in Duy Tan university!
To Director and all of Officer Staff in “Dong Hanh Viet” Travel Company in Da Nang!
First of all, I would like to express my deepest gratitude to teachers’ guidance, friends and family’s care in the past four years. I am grateful to you for your Giúp and transfer of precious experience, which will prepare us for knowledge to get to the life. Especially, I would like to express my gratitude to Ms. Luong Kim Thu- my vulnerable teacher who teaches and supports me a lot during my internship.
I want to take this opportunity to say thank to Mr. Nguyen Lam Tuan –my supervisor, the director of guide department of the company and all staff in “Dong Hanh Viet” Company. Thank you very much for your kind cooperation during my internship.
DT UNIVERSIY
DUY TAN UNIVERSITY
ENGLISH DEPARTMENT
--- – & — ---
THE SOCIALIST REPUBLIC OF VIETNAM
Independence – Freedom - Happiness
--- › ó š ---
Da Nang, February 15th, 2011
INTERNSHIP REPORT
In “Dong Hanh Viet” Travel Company
My full name : Vo Thi Huyen
Student code : 132617394
Class : K13NAB of Foreign Language Department
My cell phone : 01688589156
My email : [email protected]
Internship place: “Dong Hanh Viet” Travel Company
- Address: 699 Dien Bien Phu Street, Da Nang city
- Fax : 05113. 765 077
- Email : 05113. 765 076
Supervisor in the company : Nguyen Lam Tuan
Supervisor in the university : Ms. Luong Kim Thu
- Cell phone : 0935282256
- Email : [email protected]
INTERNSHIP REPORT
INTRODUCTION
In the context of global economy, Vietnam is making the biggest effort to keep with rich countries and to become a great nation in the world. Today, with the development of national industrialization and modernization, tourism has become one of the key industries bring major cultural and economic values to Vietnam. Vietnam tourism is increasingly developing and plays a big role in Vietnamese economy. This has resulted in establishing and improving many tourism companies in Vietnam. Among the companies, “Dong Hanh Viet” Travel Company in Danang city has its contribution to the development of tourism in Danang and it is becoming a trusting destination of domestic and foreign tourists.
As an English-majored student of Duy Tan University, I have an opportunity to study and work at “Dong Hanh Viet” Travel Company for my internship course. This is a valuable opportunity for me to practice my English knowledge, communication skill and learn experience and soft skills from every body in the company. I myself think that the company is an ideal organization that students of foreign languages can collect information and get valuable experience of work.
II. CONTENT OF THE REPORT
INTRODUCTION AND DESCRIPTION OF ORGANIZATION
Established in October 2005 by Ms. Dang Thi Uyen Thanh, Dong Hanh Viet Travel Company has been developing and knowing by a lot of customer in Vietnam and other countries through 5 years of operation. Located at 697 Dien Bien Phu Street, that is a convenient place for customers to know as well as for tourism business. At the time, the company has nineteen employees who are very good and friendly. Moreover, facilities and office equipment are well-prepared and modern.
Dong Hanh Viet Travel Company is a tourism company specializing in organizing and selling tours in domestic and international regions. The domestic tours consist of the tours visiting central region such as Danang-Hue-Quang Binh, Danang-Dalat-Nhatrang, the tours in western provinces and other tours such as Danang-Nghe An-Ha Noi-Sapa, Hoi An- My Son holly land. The international tours includes Guangxi- Shanghai- Beijing, Laos, Cambodia, Bangkok-Thailand…Furthermore, the company is trying to open many new attractive and wonderful tours for customers in the near future as well as to become an ideal and trust destination for all tourists.
Organization diagram of the company:
Director
Guide Department
Marketing Department
Operating Department
Account Department
The company has nineteen employees. In which, guide department has night members, marketing department has three members, operating department has four employees and accounting has three members. All of them are well-educated as well as friendly and enthusiastic. They always try their best to complete assigned task and Giúp me in my work.
2. JOB DISCRIPTION
My job is a receptionist in the company. Reception practice is not simple, but also not too difficult as I thought. A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor at all times regardless of the visitor’s behavior. Therefore, I think that receptionist is a very enjoyable and interesting job.
The first, the duty of a receptionist may include answering customers’ inquiries about the company and its products or services, sorting and handing out mails, a switchboard, setting appointments, filing, records keeping, keyboarding entry and performing a variety of other office tasks, such as receiving, directing and relaying telephone messages and faxing messages, picking up and delivering the mail, opening and dating stamp all general correspondence, maintaining the general filing system and filing all correspondence, assisting in the planning and preparation of meetings, conferences and conference telephone calls.
Sometimes, the receptionists may also perform bookkeeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep lobbying area tidy.
Moreover, with this job, I could be better contacting with everybody. Consequently, so that giving satisfaction of fastidious customers, I must be patient and harmony. I have to sympathize and listen to all requests from visitors. They are nice, courteous, and polite so my job is favor and safety. My mistake services were always been sympathized by them.
In summary, this is a job which requires neat appearance, good sense of humor and clear speaking voice. Especially, the receptionist must patiently investigate, has specific knowledge and be able to communicate well. Maybe this is reasons which make me to change my thoughts and bad habits. Hence, I loved this job; it gave me a patient virtue, professionally working style.
I spent 5 weeks on training in the “Dong Hanh Viet” Travel Company. I went to the company 3 days a week. And my working time table is dependent on the working time table of the company.
Office time - In the morning: from 7:30a.m to 11:30a.m
In the afternoon: from 16:00p.m to 20:00p.m
I would report my job and the problems of acquisition by myself as follows:
1. Week 1: From January 10th, 2011 to February 19th, 2011.
- The first day: On Tuesday, January 11th, 2011
I had an opportunity to meet with the head of guide department of Dong Hanh Viet Travel Company, the direct advisor, visiting around the company and socializing with everybody in the company and I read the documents about the company and some tour information. Then I typed the documents and began my probation at the company. The most interested things I found out that there are many foreign customers like French, British, Australian and I think that is a wonderful opportunity for me to practice my English and my communication skills.
INTERNSHIP DIARY OF THE FIRST WEEK
(10/01/2011-16/01/2011)
DATE
TIME
TRAINING PROCESS
- Tuesday (11/01/2011)
- Morning: From 7.30 AM to 11 AM
- Afternoon: From 1.30 Phần mềm to 4 PM
- Having an appointment with the head of guide department of Dong Hanh Viet Travel Company, the direct advisor, visiting around the company and socializing with everybody in the company.
- Reading documents about the company and typing some documents.
- Thursday (13/01/2011)
- Morning: From 7.30 AM to 11 AM.
- Afternoon: From 1.30 Phần mềm to 4 PM.
- Being given directions about my work.
- Beginning my probation: greeting customer, calling and answering telephone.
- Saturday (15/01/2011
- Morning: 7.30 AM to 11 AM
- Afternoon: 2 Phần mềm to 5 PM
Typing document of tours
Cleaning table and arranging documents
- Reading the material about domestic and international tours of the company
- Greeting customers
2. Week 2: From January 17th, 2011to January 21st, 2011
INTERNSHIP DIARY OF THE SECOND WEEK
(17/01/2011-21/01/2011)
DATE
TIME
TRAINING PROCESS
Monday (17/01/2011)
- Morning: 7.30 AM to 11 AM
- Afternoon: 1.30 Phần mềm to 4.30 PM
- Typing ...

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